Welcome to Housing Maintenance
On This Page:
- General Information
- Service Requests
- Move-In Room Condition Form
- Pilot Lighting
- Move Out Inspection Information
- UG Term Cleaning Schedule
Housing Maintenance is located in the Center for Student Services (building 86) on Holliston Ave.
Hours of Operation: 8:00am to 5:00pm, Monday-Friday (except holidays)
After Hours Maintenance Emergencies: 626-395-4717
*AIM CUSTOMER PORTAL WILL BE OFFLINE STARTING AT 5PM ON THURSDAY, MARCH 5, 2020 - 8AM ON MONDAY, MARCH 9, 2020. PLEASE BE AWARE THAT YOU WILL NOT BE ABLE TO SUBMIT ANY MAINTENANCE REQUESTS THROUGH THE PORTAL DURING THE DATES/TIMES LISTED ABOVE. IF YOU HAVE A MAINTENANCE REQUEST, PLEASE CONTACT THE HOUSING OFFICE AT 626-395-6175 OR FIXIT@CALTECH.EDU*
To submit a service request for your room, apartment, or house, please log into your access.caltech.edu account and click on "AiM Customer Portal" and select "Housing" and select "Student Housing".
Furnished student room and apartments come with a standard set of furniture. If a piece of furniture is missing from your assigned space when you move in be sure to notify Housing Maintenance and note it on the Room Condition Form.
If your room has all the provided furniture Housing Maintenance cannot swap based on personal preference. Student room furniture (including built-ins, bed frames and mattresses) is the responsibility of each resident. If you do not want some or all of the normally provided room furniture you will need to store it yourself and return it when you vacate the room.
If we find furniture sitting outside of a room, apartment or house we will notify the house president, steward, RA or RLC asking that they find the resident to whom the furniture belongs so they can claim it or it will be removed. Removed or unclaimed furniture cannot be reclaimed upon move out, regardless of when that occurs. It will be the responsibility of the resident to return all furnishings to the original set-up. The resident will be responsible for any missing/damaged furniture.
If your furnace pilot has been turned off, you can make an appointment with Housing Maintenance to relight it. Please schedule this service prior to cold weather to avoid lengthier waits for an appointment.
To schedule a pre-move out inspection, please contact the Housing Office at 626-395-6175. Inspections are Tuesday, Wednesday and Thursday during the hours of 1:00 p.m. and 4:00 p.m. Your appointment should be scheduled one week prior to your departure. The final move-out inspection will be performed after your departure.