Maintenance Services

Please submit a Service Request for any repairs immediately, as health and safety inspections are only performed one to two times annually.

Residents are to maintain their assignments (room/unit) and common areas in a clean, neat and sanitary condition at all times. If general cleaning is not followed and additional cleaning is needed, custodial cleaning charges will apply.

Please submit a Service Request for a low battery/beeping smoke detector immediately. It is a violation of Institute policy to tamper with a smoke detector, disable a fire alarm, and/or suppress a warning device. Such conduct may result in criminal penalties as well as campus disciplinary actions including but not limited to a $500.00 fine.

Housing Maintenance is responsible for replacing light bulbs. Please submit a Service Request.

Please submit a Service Request to turn on or turn off the pilot light to your wall heater, depending on the Winter or Summer season.

Helpful Tips Before Submitting a Request:

• To alleviate use of chemicals, when a few ants are found in your unit it is recommended to apply soap and water to the ant trail and wipe away. If ants return, please submit an online AiM request so that treatment can be scheduled and performed.
• If rodents or roaches are suspected in the unit, throw away all trash and cover all open food containers; make sure areas are clean for possible treatment then submit an online AiM request.
• If you suspect having bed bug bites: please check around your bed and mattress to look for actual bugs, eggs, feces, or molted skin as evidence of an infestation. Bug bites are probably the most obvious and common sign of a possible infestation with itchy red spots that tend to show up in a zigzag or cluster. Please submit an online AiM request to schedule an inspection for possible treatment, make sure you pull back your bed sheets so that the technician can perform a thorough inspection.
• If your unit is not cleaned the technician will not be able to perform any service and will need to reschedule. All rescheduled appointments are subjected to a fee.

When submitting an online Service Request for pest control; please provide the best time you are available to meet with the technician to discuss treatment options, technician hours are 9:00am-11:00am or 1:00pm-4:00pm.

• Location: Center for Student Services (Building 86)
• Hours of Operation: 8:00 am to 5:00 pm, Monday-Friday (except holidays)
• Phone: 626-395-6175
• After Hours Maintenance Emergencies: 626-395-4717
• Lockouts: 626-395-4701
• Email: fixit@caltech.edu

Maintenance staff will follow current Caltech COVID-19 safety guidelines as conditions dictate. Our first priority is the health and safety of our Housing community. Please see the current Housing processes and safety protocols for work order requests and inspections:

WORK ORDER PROCESS

• Maintenance Staff (wearing masks) enters unit to perform repairs as requested. If residents are present, we will require that they wear a mask and adhere to social distancing guidelines or wait outside of the unit until the work is complete.

INSPECTION & REHAB PROCESS

• Maintenance staff will wear masks to inspect the unit and perform any necessary fixits.
• During inspections and fixits if residents are present, we will require that they wear a mask and adhere to social distancing guidelines or wait outside of the unit until the work is completed. If resident is present and does not comply with these requirements, charges will apply for the staff member's time and not being able to complete their work.